Effective Date: January 25, 2026
At Lavena Well / Lavena Wellness, a DBA of REJUVIMEN LLC (“Company,” “we,” “us,” or “our”), we are committed to providing high-quality healthcare services, including convenient access to licensed medical providers and medications at transparent and accessible pricing. We also strive to support our patients before, during, and after their purchase.
If you have questions or concerns regarding an order, please contact our patient support team using the information provided below.
CONTACT INFORMATION
Patient Support
📧 Email: support@lavenawell.com
📍 Address:
Lavena Well / Lavena Wellness
DBA of REJUVIMEN LLC
5340 E 131st Ave, Suite 106
Temple Terrace, FL 33617
PRESCRIPTION MEDICATIONS
Due to state and federal pharmacy regulations, prescription medications cannot be returned or refunded once they have been dispensed by the pharmacy.
Accordingly:
All prescription medication sales are final
Once your payment has been processed and the prescription has been shipped or released to a carrier (USPS, FedEx, UPS), the order cannot be canceled or refunded
You may log into your account before shipment to update shipping information, payment method, or cancel a subscription where applicable
Damaged or Lost Prescription Shipments
If your prescription medication:
Arrives damaged, or
Is lost during transit
Please contact our patient support team promptly. We will work with the pharmacy and carrier to investigate the issue and, if appropriate, arrange for a replacement shipment in accordance with applicable law.
NON-PRESCRIPTION (OVER-THE-COUNTER) PRODUCTS
We may accept returns for unopened, unused, non-prescription products under the following conditions:
Return request must be made within 30 days of purchase
Items must be unopened, unused, untampered with, and in original packaging
Return shipping costs are the responsibility of the customer
COD (Cash on Delivery) returns are not accepted
To initiate a return, please contact patient support and include:
Order number
Product name
Reason for return
Return Approval & Refunds
All returns are subject to inspection and approval. We reserve the right to deny returns that:
Are opened, damaged, or tampered with
Are missing original packaging
Do not meet eligibility criteria
Approved refunds will be issued to the original method of payment after the returned item is received and approved.
LOST PACKAGES
In the rare event that a package is lost in transit:
We will first work with the carrier (USPS, FedEx, UPS) to locate or redirect the shipment
If the package is confirmed lost, we may issue a replacement shipment at no additional cost, subject to verification
Please note:
Delivery delays due to weather or carrier issues may occur
We do not currently ship refrigerated medications
Extended transit times do not automatically qualify an order for a refund
If your package does not arrive at the shipping address you provided, please contact patient support as soon as possible.
NO REFUNDS FOR SERVICES
To the fullest extent permitted by law:
Telehealth consultations, medical evaluations, provider time, subscriptions, and administrative fees are non-refundable once rendered
Refunds are not provided for dissatisfaction with medical outcomes or treatment eligibility determinations
POLICY CHANGES
We reserve the right to update or modify this Returns & Refund Policy at any time. Any changes will be effective upon posting.
Continued use of our Services constitutes acceptance of the current policy.
Effective Date: January 25, 2026
At Lavena Well / Lavena Wellness, a DBA of REJUVIMEN LLC (“Company,” “we,” “us,” or “our”), we are committed to providing high-quality healthcare services, including convenient access to licensed medical providers and medications at transparent and accessible pricing. We also strive to support our patients before, during, and after their purchase.
If you have questions or concerns regarding an order, please contact our patient support team using the information provided below.
CONTACT INFORMATION
Patient Support
📧 Email: support@lavenawell.com
📍 Address:
Lavena Well / Lavena Wellness
DBA of REJUVIMEN LLC
5340 E 131st Ave, Suite 106
Temple Terrace, FL 33617
PRESCRIPTION MEDICATIONS
Due to state and federal pharmacy regulations, prescription medications cannot be returned or refunded once they have been dispensed by the pharmacy.
Accordingly:
All prescription medication sales are final
Once your payment has been processed and the prescription has been shipped or released to a carrier (USPS, FedEx, UPS), the order cannot be canceled or refunded
You may log into your account before shipment to update shipping information, payment method, or cancel a subscription where applicable
Damaged or Lost Prescription Shipments
If your prescription medication:
Arrives damaged, or
Is lost during transit
Please contact our patient support team promptly. We will work with the pharmacy and carrier to investigate the issue and, if appropriate, arrange for a replacement shipment in accordance with applicable law.
NON-PRESCRIPTION (OVER-THE-COUNTER) PRODUCTS
We may accept returns for unopened, unused, non-prescription products under the following conditions:
Return request must be made within 30 days of purchase
Items must be unopened, unused, untampered with, and in original packaging
Return shipping costs are the responsibility of the customer
COD (Cash on Delivery) returns are not accepted
To initiate a return, please contact patient support and include:
Order number
Product name
Reason for return
Return Approval & Refunds
All returns are subject to inspection and approval. We reserve the right to deny returns that:
Are opened, damaged, or tampered with
Are missing original packaging
Do not meet eligibility criteria
Approved refunds will be issued to the original method of payment after the returned item is received and approved.
LOST PACKAGES
In the rare event that a package is lost in transit:
We will first work with the carrier (USPS, FedEx, UPS) to locate or redirect the shipment
If the package is confirmed lost, we may issue a replacement shipment at no additional cost, subject to verification
Please note:
Delivery delays due to weather or carrier issues may occur
We do not currently ship refrigerated medications
Extended transit times do not automatically qualify an order for a refund
If your package does not arrive at the shipping address you provided, please contact patient support as soon as possible.
NO REFUNDS FOR SERVICES
To the fullest extent permitted by law:
Telehealth consultations, medical evaluations, provider time, subscriptions, and administrative fees are non-refundable once rendered
Refunds are not provided for dissatisfaction with medical outcomes or treatment eligibility determinations
POLICY CHANGES
We reserve the right to update or modify this Returns & Refund Policy at any time. Any changes will be effective upon posting.
Continued use of our Services constitutes acceptance of the current policy.
